Hi
@Luke ! Thank you for showing your interest in our advertising network! And thank you for providing such detailed descriptions of the campaign flow! We have carefully reviewed your thread, and here're some comments regarding your questions:
1. Regarding the CPA Goal, we've recently released a new feature that allows users to view and track which specific slices of an active campaign are blocked. We are confident that using it will help optimize the processes further. Additionally, we will soon be releasing another feature that will provide a better solution for our users using CPA. Stay tuned for our updates—we will announce all the details on
Galaksion's resources and, of course, here on the forum
2. Regarding
clickloss, we recommend reaching out directly to your personal manager or contacting our team via email at
[email protected]. In the case of clickloss, each user can submit an official report, which will be reviewed by our team on an individual basis. There is a separate form for this, where you fill in specific campaign details, and then this form is sent to our team for review.
Please, if you have any questions or if any issues or uncertainties arise, don't hesitate to contact your personal manager directly or reach out to our team via email. We always strive to accommodate our partners and resolve any issues that may arise in favor of our users.
Thanks!
—
Best regards,
The Galaksion Team!