- Joined
- Dec 1, 2018
- Messages
- 3,597
TL;DR: Verify at signup, not at payout. Make sure your name matches on every account. Get a second payout method verified before you need it. Never upload ID through a link you haven't confirmed with support.
This comes up every once in a while. Someone hits their first payout, gets asked for a passport and a utility bill, and assumes the network is stalling them.
Usually it isn't nefarious. They've just come up against KYC.
KYC is Know Your Customer. In this industry the term gets used loosely for identity checks, company checks, tax forms and sometimes the whole application process. Those are different things from different places, and the rules are not the same. Worth knowing which one you are dealing with.
This comes up every once in a while. Someone hits their first payout, gets asked for a passport and a utility bill, and assumes the network is stalling them.
Usually it isn't nefarious. They've just come up against KYC.
KYC is Know Your Customer. In this industry the term gets used loosely for identity checks, company checks, tax forms and sometimes the whole application process. Those are different things from different places, and the rules are not the same. Worth knowing which one you are dealing with.


