Link rating for Adcash Pops

I tried running campaign with them and manage to get a good result, then suddenly I can't topup my account, I tried to contact my account manager and they said it because my smartlink campaign.

So I running e-commerce campaign and I have a script to detect if the click is not suitable I will redirect the click to smartlink.

After they said the problem is the smartlink, I removed smartlink only run directlink to my ecom offer, I tried to discuss it with my am about my new campaign, but instead giving suggestions or any input wether my new campaign is against their term or not, they said try submit it which I did then my account is suspended.
I tried to ask what is the problem, and they just said I'm infringed one of their terms and just give me their legal pages.

Is that how this company handle their customer, I mean I tried to discuss with them what can I do to follow their term etc, but they're so unprofessional