I want to ask if anyone of the Voluum in here, I want to ask about the refund policy

[james horme]

Hello everyone !
I feel quite uncomfortable with Voluum, I do not need to use Voluum anymore, but my Visa cannot remove Voluum
So after a few unsuccessful deductions, Voluum Team still tried very hard every 3 days to check my Visa money after 3 or 4 failed attempts and my Visa was charged, I tried to contact About refund policy but 3 days I still do not have any feedback from mail: [email protected] and my account manager, Are