The life of an affiliate marketer is full of challenges. One day, you are facing account bans, another day payment failures, and after that, more technical glitches that ruin your successful advertising campaigns start arising. Many affiliates try to solve these problems on their own, spending days searching for answers instead of reaching out to support teams from affiliate programs or services. In this article, we’ll use a real example to show how professional support can do more than just provide generic responses, but rather dive deep into an issue and save a campaign from failure. We’ll explain how the support team from the AnyBill virtual card issuing service helped resolve a payment issue on TikTok, keeping a campaign profitable.
One affiliate, who runs high-volume ad campaigns on TikTok using virtual cards from AnyBill, contacted the support team because payments were failing on several ad accounts. The cards had funds, and the accounts seemed fine, but TikTok kept rejecting the payments. This is a common issue for affiliates: something is clearly wrong, but it’s hard to tell if the problem lies with the account, the payment system, or something else. The worst part? The affiliate couldn’t run ads at full capacity, potentially missing out on a profitable moment.
The affiliate tried all the usual troubleshooting steps: reissuing the card, checking proxies, and clearing browser cookies, but nothing worked. At this point, many affiliates might give up or blame the payment service provider, as they assume the cards are faulty. The situation looked like a typical platform glitch, as some accounts worked fine while others had payments blocked without any explanation.
Instead of giving standard responses like “check your balance” or “try another card,” the AnyBill support team took the issue seriously. They didn’t just log the request, they began investigating, asking detailed questions and analyzing payment logs based on the geo and the card’s BIN (Bank Identification Number, the first six digits of a card).
Through this collaborative effort, the support team quickly identified a pattern: the payment issues only occurred on accounts targeting Brazil. Accounts linked to other geos worked perfectly. This showed that the problem wasn’t with the cards themselves but with a specific interaction between the cards and TikTok’s systems in Brazil.
The AnyBill team didn’t stop at noting that the problem was on TikTok’s side in Brazil. Recognizing that this issue could affect other clients, they took charge of the situation. They gathered all the necessary details and contacted the issuing bank that provided the virtual cards used in the Brazilian accounts. The bank then reached out directly to the TikTok payment gateway responsible for processing ad payments in Brazil. This multi-step process would have been nearly impossible for a solo affiliate to manage.
It turned out that TikTok uses different payment processors (acquirers) for different countries, and the one handling Brazil had a technical glitch. This glitch caused conflicts with certain types of cards, including those used by the AnyBill client. Despite the cards having sufficient funds and correct settings, this error was blocking payments. Without AnyBill’s proactive support, this issue could have gone unresolved for weeks, as many services might not have investigated so thoroughly or escalated the problem to the right level.
Finding the cause of the problem was important, but for the affiliate, the priority was getting the campaign back on track as quickly as possible. And thanks to the coordinated efforts of AnyBill’s support team, the issuing bank, and TikTok’s payment gateway, the glitch was identified and fixed promptly. As a result, the affiliate was able to resume running ads at full capacity, restoring their usual profit levels.
Additionally, the insights gained from this issue helped prevent similar problems for other AnyBill users targeting Brazil with TikTok ads. The deep analysis led to a solution that fixed the issue for all AnyBill cards, not just the client’s specific account. This ensured that other affiliates using the same region and platform could avoid disruptions.
If you face similar payment challenges in your campaigns, our support team is ready to step in with the same level of dedication. Quick resolution of these obstacles is the key to keeping your ad campaigns running smoothly without interruptions while maintaining profitability.
The Problem: TikTok Payments Stopped Working
One affiliate, who runs high-volume ad campaigns on TikTok using virtual cards from AnyBill, contacted the support team because payments were failing on several ad accounts. The cards had funds, and the accounts seemed fine, but TikTok kept rejecting the payments. This is a common issue for affiliates: something is clearly wrong, but it’s hard to tell if the problem lies with the account, the payment system, or something else. The worst part? The affiliate couldn’t run ads at full capacity, potentially missing out on a profitable moment.
The affiliate tried all the usual troubleshooting steps: reissuing the card, checking proxies, and clearing browser cookies, but nothing worked. At this point, many affiliates might give up or blame the payment service provider, as they assume the cards are faulty. The situation looked like a typical platform glitch, as some accounts worked fine while others had payments blocked without any explanation.
Instead of giving standard responses like “check your balance” or “try another card,” the AnyBill support team took the issue seriously. They didn’t just log the request, they began investigating, asking detailed questions and analyzing payment logs based on the geo and the card’s BIN (Bank Identification Number, the first six digits of a card).
Through this collaborative effort, the support team quickly identified a pattern: the payment issues only occurred on accounts targeting Brazil. Accounts linked to other geos worked perfectly. This showed that the problem wasn’t with the cards themselves but with a specific interaction between the cards and TikTok’s systems in Brazil.
Digging Deeper: From Support to TikTok’s Payment Gateway
Identifying that the issue was tied to a specific geo was a big step forward, but solving it was another challenge. For a solo affiliate, especially one working in grayhat verticals, contacting TikTok support directly is nearly impossible. This is where using a service with a strong support system makes a difference.
The AnyBill team didn’t stop at noting that the problem was on TikTok’s side in Brazil. Recognizing that this issue could affect other clients, they took charge of the situation. They gathered all the necessary details and contacted the issuing bank that provided the virtual cards used in the Brazilian accounts. The bank then reached out directly to the TikTok payment gateway responsible for processing ad payments in Brazil. This multi-step process would have been nearly impossible for a solo affiliate to manage.
It turned out that TikTok uses different payment processors (acquirers) for different countries, and the one handling Brazil had a technical glitch. This glitch caused conflicts with certain types of cards, including those used by the AnyBill client. Despite the cards having sufficient funds and correct settings, this error was blocking payments. Without AnyBill’s proactive support, this issue could have gone unresolved for weeks, as many services might not have investigated so thoroughly or escalated the problem to the right level.
Finding the cause of the problem was important, but for the affiliate, the priority was getting the campaign back on track as quickly as possible. And thanks to the coordinated efforts of AnyBill’s support team, the issuing bank, and TikTok’s payment gateway, the glitch was identified and fixed promptly. As a result, the affiliate was able to resume running ads at full capacity, restoring their usual profit levels.
Additionally, the insights gained from this issue helped prevent similar problems for other AnyBill users targeting Brazil with TikTok ads. The deep analysis led to a solution that fixed the issue for all AnyBill cards, not just the client’s specific account. This ensured that other affiliates using the same region and platform could avoid disruptions.
The Power of One Support Ticket
This entire process started with a single support ticket and ended with a successful outcome. This case shows that high-quality, responsive support is not just a nice tidbit but a critical part of any service in this fast-paced and unpredictable industry. When a service like AnyBill provides trusted virtual cards with reliable BINs and goes the extra mile to solve complex, non-standard problems by working with banks and platforms like TikTok, it adds immense value to your campaigns.Conclusion
This case study highlights the importance of a support team that goes beyond basic advice and actively investigates an affiliate’s problem. AnyBill’s specialists didn’t just offer generic solutions; they dug deep, coordinating with the issuing bank and TikTok’s payment gateway to resolve a region-specific issue.If you face similar payment challenges in your campaigns, our support team is ready to step in with the same level of dedication. Quick resolution of these obstacles is the key to keeping your ad campaigns running smoothly without interruptions while maintaining profitability.
